Complaints

At Evercaring Pharmacy, we promote the highest standards of care and quality. We would like you to tell us what you think about the service we provide at this pharmacy. If you have any comments, suggestions or complaints, please contact a member of staff via phone, email or by post.

We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you. We operate a complaints procedure as part of the NHS system for dealing with complaints – our pharmacist can give you further information. If you are dissatisfied with any aspect of your service, you can contact us and we will try to resolve your complaint.

If you remain dissatisfied with the way your complaint has been handled, you may contact any one of the organisations listed below:

You may contact NHS England directy using the following details:
NHS England,
PO BOX 16378,
REDDITCH,
B97 9PT
Email: england.contactus@nhs.net
 
The Independence Advocacy supports patients and their carers wishing to pursue a complaint about their NHS treatment or care. It provides practical support and information to people who want to make an NHS complaint.
 
Tel: 0115 962 9310